What we need
Comtrol UK Ltd is regarded as the ‘Controller’ of the personal data you provide to us in relation to the company who employs you, or the company/business/consultancy that you operate and/or own. This includes name, company addresses, email, telephone etc. The information is collected via formal meetings and introductions via exhibitions, telephone conversations and recommendations. We do not buy in marketing lists and we do not cold call. We are registered to receive notifications of pending contracts from Government portals including ProContract Notifications and will only contact you if our product range is a fit for the requirement/need posted by the requisitioner(s).
Information collected via our website
In running and operating our web site we may collect and process certain data and information relating to you and your use of this site.
This data and information includes:
- Details of visits to our web site and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding who visitors use this web site.
- Information that visitors provide us as a result of filling in forms on our web site.
- Information provided to us when our visitors communicate electronically for any reason.
Where used cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and is then stored there and transferred to us where appropriate to help us to improve our web site and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Why we need it
We need to know your basic personal data in order to provide you information about the products that you use/may use that Comtrol UK Ltd supplies. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What we do with it
All the personal data we process is processed by our staff in the UK. We use ‘offsite’ IT hosting and maintenance servers. These are also based in the UK. No third parties have access to your personal data unless the law allows them to do so.
You will find links to third party web sites on our web sites. These web sites should have their own privacy policies which you should check. Comtrol UK Limited does not accept any responsibility or liability for their policies whatsoever as we have no control over them.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
How long we keep it
With regards to customer orders Comtrol UK Limited is required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years, after which time it will be destroyed. The information that we use for marketing purposes will be kept with us for the same period time. After 7 years we will email our customer base to obtain their consent to continue to receive information from ourselves.
What we would also like to do with it
We would like to use your name and email address to keep you notified about our products, conferences, case studies etc. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website. We will seek your approval in advance before sending any marketing information.
What are your rights?
If at any point you believe the information we process on you is incorrect, please request to see this information and even have it corrected or deleted. Comtrol UK Ltd undertakes to reply to you within 30 days. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the laws laid down by GDPR you can complain to the Information Commissioner’s Office (ICO).
Our Data Protection Officer is Jo Law and you can contact them at email@example.com
Comtrol UK Limited
Registered Office: Unit 6/7 | Bignell Park Barns | Chesterton | Bicester | Oxfordshire | OX26 1TD
Company Registration Number: GB 09041682