Services

Providing services that scale with you.

Supporting sales, delivery and growth

A complete Service Delivery and support capability to use as you need

  • National coverage
  • High availability
  • Dependable
  • White label

Why we built it:

We have experience with the difficulties in finding and using a partner to assist with delivering your services whether it be availability, reliability or competency. This often results in revisits impacting your margin and customer satisfaction.

This is why Comtrol created a purpose-built Service Delivery capability from scratch specifically for the service partner market.

Comtrol is committed to deliver right 1st time, remove the stress and risk from service delivery, and deliver on budget.

How we do it:

Our capability is organised into specialist teams and powered by our custom Salesforce Service Portal.

  • Field Engineering - professional and capable
  • Service Delivery - manage and support
  • Technical Support - diagnose and resolve
  • Logistics - store, provision and dispatch
  • Service Portal - designed to remove common issues, human error and streamline every job

How we deliver:

Our Service Delivery and Support is there to complement our partner’s team and business goals.

Comtrol can slot into your delivery process where needed, including self-sufficient options and fully outsourced Service Delivery and Support.

The process is designed as ‘fire and forget’ so can operate without additional support from our customers.

  • Flexibility
    Optional handoff points within your existing processes
  • Reliability
    Our Service Portal ensures we capture your requirements to deliver consistently
  • Assurance
    KPI’s to ensure quality of service and performance
  • Capability
    We delivery 1000’s of work orders a year for our partners

KPI

Case Study KPI’s achieve within 3 months for large telephony provider:

  • 50%
    reduction in deployment cost of sale
  • 203%
    increase in parallel deployments
  • 81%
    reduction in deployment lead time
    (16 weeks to 3 weeks)
  • 23%
    increase in sales due to Comtrol delivery coverage

Business Benefits:

Sales

  • Improve sales reach
    Target additional geographical regions
  • Increase product offering
    End to end delivery of additional products and services
  • Reduce time to revenue
    Remove delivery resource constraints

Margin

  • Reduce overspend
    Ensure installations run smoothly, on time and on budget
  • Transparent cost of sale
    Known and predictable costs

Operations

  • Improve accountability
    Contracted deliverables with clear scope of delivery
  • Reduce operational admin
    Self-sufficient delivery models are available
  • Visibility of operational issues
    Extensive reporting of any issues that impact job delivery

Support

  • Reduce liability
    Job report with pictures highlights customer interference
  • Improve SLA’s
    With next day onsite support
  • Customer Satisfaction
    Increase ‘right first time’ deliveries

What we cover:

  • Commissioning and Decommissioning
  • Emergency Lighting
  • Gates & Barriers
  • General Electrical
  • Intercom
  • PAT Testing
  • Security - Access Control, Intruder systems & CCTV
  • Street works
  • Structured Cabling – Data, optical & power
  • Surveys – cable, network & wireless
  • Telephony
  • Wi-Fi – Guest and Corporate

Field engineering

professional and capable

Learn more

Service Delivery Management

manage and support

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Technical Support

diagnose and resolve

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Logistics

store, provision and dispatch

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Service Portal

designed to remove common issues, human error and streamline every job

Learn more