Online Service Portal

Designed to mitigate common delivery issues, deliver on budget and right 1st time

The Service Portal is custom built specifically for the IT service partner industry to improve the reliability, visibility and efficiency of Service Delivery.

It provides a ‘single pane of glass’ of all your work orders including site and technical requirements, network and service configuration, RAMS documentation and job report.

It utilises industry best practice as a framework to enable service partners to request services from Comtrol and know that the job and its customer are in safe hands.

USP’s:

  • Built for service providers
  • Audit history
  • ITIL framework
  • ISO9001 compliant
  • Job Requests
    Book, edit, add and cancel work orders
  • Real time updates
    As the work order is processed and closed
  • Communicate
    Within the platform to provide notes and resolve issues
  • Job Report
    Detailed report including pictures of the installed equipment
  • Task management
    Automated tasks management for internal and external processing including queues
  • Asset management
    Track Comtrol held stock and assets deployed onsite
  • Audit history
    Complete audit of job requirements and delivery
  • Report
    Extensive reporting to enable customers to reduce job failure rates
  • Service Level Transparency
    To ensure Comtrol are meeting contractual commitments
  • Administration
    Tiered access rights with job approval
  • CSAT (roadmap)
    Automated customer questionnaires to measure sales and delivery process
  • SMS updates (roadmap)
    Provide SMS reminders to customers

Dynamic Requirements Gathering

Remove ambiguity on job requirements The portal specifies exactly what you receive on each job

Tailors the information required based on the type of job:

  • Select the relevant job requirements from the Service Portal
  • Information relevant to each component is displayed within the Work Order
  • Enables easy and aided collection of relevant information to the job

Reporting

Complete transparency of performance:

  • Number of Work Orders
  • Completion status
  • Service Appointments provided
  • Work Order overburn
  • Party at fault
  • Work Order overburn chargeable
  • Process at fault

Make informed decisions to improve internal processes which directly improve your bottom line.