Technical Support

Designed to Support and Increase Job Completion

Added to work orders to proactively support, diagnose, and resolve technical issues as they occur without customer interaction, allowing the field engineer to continue with their deliverables without disruption.

Our Technical Support desk are skilled across many hardware and software vendors and specialise in providing configuration services and support.

Utilising the Service Portal our Technical Support team have a full understanding of the customer requirements enabling them to validate, confirm and record the configuration provided. This allows immediate investigation and resolution removing delays from additional information gathering.

USP’s:

  • Customer first
  • <1 min average response time
  • Vendor specialists
  • Leading systems and tools
  • Requirements Gathering - Liaise with your customer to identify their requirements to confirm service and network requirements
  • Network Configuration - Including routers, firewalls, switches and wireless
  • Service Configuration - Including telephony, security and guest Wi-Fi
  • Service Appointment Support - Remotely troubleshoot any issues to maximise self-sufficiency
  • Managed Services - Proactively monitor and manage your IT infrastructure including service reporting
  • IT Helpdesk - Streamlined helpdesk utilising automation via AI
  • Updates and Upgrades - Maintain existing customer infrastructure

Supporting a wide range of hardware and software vendors including:

 

Hardware:

  • Networking
    Cisco, DrayTek, Linksys, Netgear, TP-Link, Zyxel
  • Wi-Fi
    Cisco, Ligowave, Meraki, MikroTik, Ruckus, Teltonika, Ubiquity, Xirrus
  • Security
    HIK?
  • Telephony Handsets
  • And more

Software / Virtual:

  • Telephony
    Gamma, Enreach
  • Guest Wi-Fi
    Purple
  • Cyber securityi
  • Backup and disaster recoveryi
  • Storage and virtualisationi
  • And morei