Our Technical Support desk are skilled across many hardware and software vendors and specialise in providing configuration services and support.
Utilising the Service Portal our Technical Support team have a full understanding of the customer requirements enabling them to validate, confirm and record the configuration provided. This allows immediate investigation and resolution removing delays from additional information gathering.
- Customer first
- <1 min average response time
- Vendor specialists
- Leading systems and tools
- Requirements Gathering - Liaise with your customer to identify their requirements to confirm service and network requirements
- Network Configuration - Including routers, firewalls, switches and wireless
- Service Configuration - Including telephony, security and guest Wi-Fi
- Service Appointment Support - Remotely troubleshoot any issues to maximise self-sufficiency
- Managed Services - Proactively monitor and manage your IT infrastructure including service reporting
- IT Helpdesk - Streamlined helpdesk utilising automation via AI
- Updates and Upgrades - Maintain existing customer infrastructure