Managed Services
Empowering Hospitality with Reliable Connectivity and End-to-End Network Management
In the hospitality industry, guest satisfaction begins long before room service or concierge support—it starts with connectivity. Whether guests are streaming entertainment, joining virtual meetings, or simply browsing the web, reliable and fast internet access is a baseline expectation. At Comtrol, we provide fully managed services that deliver secure, high-performance internet, Wi-Fi, and network solutions purpose-built for the hospitality sector.
With decades of experience in hospitality technology, Comtrol understands the unique demands of hotels, resorts, and multi-property operations. Our managed services cover every aspect of your property’s connectivity infrastructure—from initial consultation and custom network design to installation, configuration, and 24/7 monitoring. We proactively manage your internet services, guest and staff Wi-Fi, back-office networking, and security protocols, so you can deliver a consistently excellent guest experience without the headaches of managing IT in-house.
Our comprehensive solutions include:
Guest Wi-Fi: Fast, seamless, and secure Wi-Fi designed for high guest volumes and property-wide coverage.
Private Network Infrastructure: Scalable LAN and WAN configurations tailored to your property’s operational needs.
Internet Access Management: Enterprise-grade internet circuits with built-in redundancy and bandwidth optimization.
24/7 Network Monitoring & Support: Real-time performance monitoring and responsive support from Comtrol’s dedicated hospitality IT team.
Security & Compliance: Integrated cybersecurity measures to protect guest data and maintain compliance with industry standards.
With Comtrol managing your network environment, you benefit from fewer outages, faster resolutions, and better visibility into performance—all while reducing your operational burden and IT costs.
Let us help you transform connectivity from a challenge into a competitive advantage. Whether you’re upgrading an existing property or building from the ground up, Comtrol is your trusted partner in delivering technology that works—reliably, securely, and effortlessly.
Case Studies
Case Study 1: Boutique Hotel in Central London
Client: 45-room boutique property in Bloomsbury, London
Challenge: Unstable Wi-Fi and slow internet speeds were leading to poor guest feedback, especially from international travellers expecting seamless connectivity.
Solution:
Comtrol carried out a full site survey and upgraded the hotel’s infrastructure with managed gigabit fibre broadband, Wi-Fi 6 access points, and a modern network core. We installed intelligent bandwidth allocation and created dedicated VLANs for guests, staff, and IoT devices. Full 24/7 remote monitoring ensures the network remains stable and secure.
Results:
90% drop in guest Wi-Fi complaints within 30 days
Consistently strong signal across all five floors and public areas
Boost in online ratings and positive reviews on TripAdvisor and Google
Front desk team now receives live support from Comtrol’s helpdesk with rapid issue resolution
Case Study 2: Expanding Countryside Hotel & Spa
Client: 100-room country hotel and spa near the Lake District
Challenge: Property expansion created coverage black spots across spa treatment rooms and new lodges, while the existing network lacked the capacity for future growth.
Solution:
Comtrol delivered a fully managed network upgrade including fibre-optic backhaul between buildings, outdoor-rated mesh Wi-Fi for spa and gardens, and new PoE switches for smart door locks and CCTV. Guest traffic was separated from operational systems to enhance both performance and cybersecurity.
Results:
Full Wi-Fi coverage across all guest areas, including garden suites and spa
Staff efficiency improved with faster access to reservation and point-of-sale systems
Network designed for scalability, with room for expansion into a planned events centre
IT issues decreased significantly, with Comtrol’s team handling all backend support
Case Study 3: Urban Business Hotel in Manchester
Client: 130-room property focused on business travellers in Manchester City Centre
Challenge: Guests were frustrated by slow, inconsistent internet, particularly during conferences and busy weekday evenings. Legacy infrastructure couldn’t handle the increasing demand from streaming, remote work, and VoIP.
Solution:
Comtrol provided a business-grade fibre connection with managed failover and dynamic bandwidth controls. The hotel’s entire wireless infrastructure was replaced with Wi-Fi 6 access points, and guest access portals were customised to reflect branding and capture valuable analytics. The back-office network was secured and modernised to support new digital systems.
Results:
3x faster average speeds during peak usage
Drastic drop in complaints from corporate clients and event attendees
Conference rooms now support uninterrupted video conferencing and hybrid events
Staff trained on using the Comtrol portal to monitor usage and manage guest logins